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Noomii's Money-Back Guarantee Frequently Asked Questions

Important: these FAQs describe Noomii's "Old" Money Back Guarantee. The rules below apply ONLY to coaches who signed up and agreed to the terms of our guarantee BEFORE September 24, 2013, and furthermore only to coaches who signed up for one of our month-to-month payment plans. For coaches who signed up for Noomii's pre-paid one year plan (ON OR AFTER September 24, 2013), click here to read the rules.

These are FAQs regarding the Noomii 100% Money-Back Guarantee. If you're looking for a general FAQ for coaches, please see our FAQs for Coaches. If you are trying to find a coach, please see our FAQs for clients.

What is Noomii’s 100% Money Back Guarantee?

Noomii is so confident that our service will produce a positive Return On Investment (ROI) that we will pay you back 100% of a one-year subscription if it doesn’t at least pay for itself. For most coaches, Noomii pays for itself with just one client per year (but most coaches get substantially more than that).

What are the rules?

You must be enrolled in one of Noomii’s paid subscription plans for 12 consecutive months. If, in that time, you don’t at least make your money back, we will refund 100% of your money.

Does everyone automatically qualify?

No. You need to be approved, but the approval process is very simple. Our main requirement is that you do a one hour profile review with one of our cofounders (Kurt or Stephan), followed by an audio interview. Once you have done that, we will approve you for the program. Once you have been approved, you will need to agree to the terms and conditions before you are finally enrolled.

Why do you require a one year enrollment? Can’t I get my money back after 1 or 2 months?

We have found over the years that most coaches get several clients over the course of a year on Noomii. But sometimes it takes one or two months to learn to use the system effectively (perfecting your profile, writing effective messages to client leads, etc). Se we want to encourage coaches to try Noomii for at least a year, while removing the financial risk. If Noomii doesn’t pay for itself, we’ll give you your money back.

How much does it cost?

You need to be on any one of Noomii’s paid subscription plans to qualify. Prices range from $19 to $59 per month.

Do I have to stay on the same plan the whole year?

No. You may upgrade (say, from the $29 to $59 plan) or downgrade (say, from the $59 plan to the $19 plan) as often as you like. As long as you are on one of the paid plans for 12 consecutive months, you will be eligible for a refund.

Do I have to pay for the whole year up front?

No, all our plans are billed monthly.

Is it like a cell phone contract? i.e. am I obligated to pay for a whole year?

No, you are free to cancel at any time, just like always. However, if you do decide to cancel within 12 months, you will not be entitled to a refund.

I have been on Noomii for several months. Is the guarantee retroactive?

No. Your guarantee is effective for one year, starting with your approval date (normally you are approved after you have conducted your one-on-one profile review with a cofounder).

Who decides if I got my money’s worth? Will you argue with me if I request a refund at the end of one year?

We use the honour system. If you tell us that Noomii didn’t pay for itself, we will take your word for it and give you your money back.

So, what’s the catch? I’ve never heard of any marketing or advertising company that pays back 100% of my money if it doesn’t pay for itself.

There is no catch. We are in the business of getting you clients. If we don’t accomplish that, we don’t feel we should take your money.

I spent $500 on Google Adwords last year and didn’t get any clients. Will Google give me my money back?

Hard to say – you should go ahead and ask them. Let us know how that works out!

Ready to take advantage of this can't-lose money back offer? Contact customer support to enroll!