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How Noomii Matches Coaches and Clients

What are the changes, in a nutshell?

In a nutshell, we will be removing the “points” (also known as “credits”) from our Referral Program starting on Monday, April 29, 2013. From this day onward, the points will no longer be used to determine which five coaches get sent to the client.

How will the new system work instead?

The new system will be very similar to the old system, but without points. Coaches will still recommend themselves to client leads and write a personalized message, just like before. But instead of using points and bidding to determine the top five, Noomii will hand pick up to five coaches for the client.

How will Noomii determine the best five coaches?

We’ve learned a lot in the last few years about what clients are really looking for in a coach. We will use this knowledge and expertise to select the top five coaches from among those who want an introduction to the client. This decision will be based on a number of criteria, but TWO factors will be most important: location and fit.

Why is location important? I have clients all over the world and they love it.

We are strong believers that a client should choose a great fitting coach over a nearby coach. BUT years of experience has shown us that clients tend to prefer local coaches. This does not mean we will only pick local coaches, but instead that we will tend to prefer coaches who are nearby – generally in the same city or state of the client.

Will Noomii only recommend local coaches?

No. Proximity is only one of the key factors that we will consider when selecting the coaches to send to the client. Our intent is to eliminate cases where we fail to send any local coaches at all which has the client discredit our service and not hire anybody. We anticipate in most cases sending 2 to 3 local coaches with the remaining coaches being non-local.

Okay, I get how location is determined. How will “fit” be determined?

We will look at the client’s request and match it with each profile from coaches who have requested an interest. We will take into account factors such as gender, type of coaching, experience, and price, among others.

What happens if I never get selected?

We don’t anticipate this happening. Unless you have an extremely narrow niche, we are confident that we will be able to recommend you to roughly the same number of leads as was possible using the bidding system.

Do you really think more clients will hire coaches as a result of dropping the bidding system?

Yes. We’ve talked to hundreds of prospective clients and the most common complaint is that we are recommending coaches who are too far away or a bad fit.

Will I still get a daily leads email sent to me if I choose?

Yes, you will still get a daily leads email and you will still be able to recommend yourself to clients. The main difference after April 29, 2013, is that Noomii will choose the best five coaches rather than via the points system.

How will this change affect the different pricing packages now that there are no credits?

The three pricing packages will remain largely unchanged. The $19 “basic” will stay a “listing only” package. Just as it is now, you will need to be on either the $29 or $59 plan to recommend yourself to a prospective client. When choosing the top five coaches, Noomii will give first priority to the two factors mentioned above – location and fit. However, our experience has shown that there are often many more than five “good” coaches for a given client. So beyond fit and location, we will approve more “Premium Plus” coaches over “Premium” plan coaches. While we make no specific guarantees, we expect that coaches on the “Premium Plus” plan will receive roughly twice as many client leads as coaches on the “Premium” plan.

Does the one-year money back guarantee still apply?

Yes. We think coaches will get more clients, not less. The one year guarantee, if you’ve been approved for it, will still apply. In order to qualify for the one-year guarantee, you must complete a 1-on-1 profile review with a Noomii co-founder and agree to the terms and conditions of the guarantee. Read our money back guarantee FAQs.

I still have questions. Can I talk to someone at Noomii about this?

Yes! Feel free to contact customer support and our friendly staff will gladly answer your questions.