Leadership practice of the week: Feedback by S-B-I-P-A!
Posted on February 19, 2020 by Pantaleon Fassbender, One of Thousands of Business Coaches on Noomii.
This article describes ingredients for providing lasting feedback.
Feedback, primarily if aimed at changing behavior, is best received when you deliver it taking into account the five steps of S, B, and I – as well as P and A!
SITUATION: What happened? Who was present? Give the person you are providing feedback to the chance to remember what you are talking about specifically!
BEHAVIOR: Don’t judge or make assumptions; describe what you have observed. Do it as close to the situation as possible, not weeks later, and try to be most specific.
IMPACT: How did you feel? What were the consequences of the situation observed for the team, the organization, or a customer? Giving feedback is not about making human relations-theorists happy but about how you can manage daily work better – step by step.
POSITIONING: Involve the person you are giving feedback to, and ask how she or he perceived what happened? Allow your feedback-partner time to collect her/his thoughts and ideas!
ACTION: Jointly define measures to be taken into account to avoid a similar critical situation in the future! If necessary, schedule a follow-up meeting. Give the person some time to start with her/his suggestions for improvement.
