Listen to Noomii's interview with Nick Kastrinakis

About Me

With over two decades of experience spanning Fortune 500 companies, startups, and global organizations, I specialize in delivering exceptional customer experiences by fostering meaningful relationships, inspiring teams, and driving collaboration.

At AWS, as a Senior Customer Success Executive, I coached global financial institutions through large-scale cloud transformations, leading to $250M in enterprise commitments. My expertise in EPIC Leadership—emphasizing empathy, purpose, inspiration, and compassion—helped cultivate emotionally intelligent teams that consistently surpassed expectations. I also led innovative AI workshops, enabling clients to save over 50,000 production hours in their initial cycles.

Throughout my career, I’ve championed Agile transformations at organizations like Citi and American Express, streamlined quality assurance at FalconStor Software, and managed enterprise solutions with global partners such as EMC and IBM. My servant leadership style has enabled teams to thrive under challenging conditions, translating customer needs into actionable goals and consistently delivering on time and within budget.

As a seasoned trainer, I’ve facilitated over 5,000 hours of experiential leadership workshops, empowering more than 500 participants. A bilingual professional and active community leader, I continue to advocate for development, diversity, and customer-centric innovation.