Janiece Gray Hopkins, Minnesota
Executive Coach, Leadership Coach, Life Coach
MHA, BSW, CPXP
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Hopkins, Minnesota 55343
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- Gender: Female
- Training: Rayner Institute
Details
Listen to Noomii's interview with Janiece Gray
About Me
Janiece Gray, MHA, BSW, CPXP (Project Lead) has over 20 years of experience in patient care, healthcare administration and operations, performance improvement, and patient experience. She is a gifted communicator and consultant who is passionate about communication and serving patients and families. She earned a Bachelor of Science in Social Work from Bethel University and a Master’s in Healthcare Administration from the University of Minnesota in Minneapolis. Using her Lean training and her Black Belt in Six Sigma, Janiece has not only led performance improvement and patient experience projects and departments in large health systems but she has also developed and leads service and performance improvement training programs. She loves to shadow and coach physicians and care team members on ways to enhance their patient communication. Janiece has not only performed many service culture assessments for organizations, but she has also designed and delivered effective service culture training programs. She also has recently completed her certification coursework and is sitting for her Associate Certified Coach designation with the International Coach Federation this fall. She was one of the first Patient Experience Professionals in the country to obtain her Certified Patient Experience Professional designation in 2016.
Reviews
5 reviews (5.0)
Janiece has a calm and soothing presence. She had the ability to connect with me intimately right in the first session. She led me toward a journey deep inside me and helped me gain clarity on how I can embark on my dream mission. I wish her all the success in this world and the next world!
Sanjida Shaheed
Janiece has done an amazing job of helping to craft a coaching experience that is valuable, honest, productive, & unique to me. I've always been hesitant about engaging a coach but I am so pleased that she's the right fit for me!
Katie
I've really appreciated having Janiece as a coach as I've navigated several difficult professional decisions! She has done a wonderful job of establishing trust and rapport, which has made me comfortable being completely open during our conversations. Janiece is able to listen to me as a client and repeat key phrases back to me in a way that allows me to consider what I'm saying from a different perspective. What impresses me most about her coaching approach is her ability to understand what I'm saying, even when I'm not at my most articulate, and ask powerful questions that help me dig into the situations I'm facing. I've left each conversation feeling ready to move forward with confidence, and have even noticed positive shifts in my thought patterns during the days following a session. I am grateful for the opportunity to work with Janiece and am excited about what I will be able to accomplish with the support of her coaching.
Katie W
My coaching session was very effective. Janiece knew just the right questions to ask to help reach deeper into my leadership and personal values and to exhibit them in my communications with staff effectively and appropriately. Thank you , Janiece!
Cheryl Reinking, RN, MS
Janiece and the DTA team have been instrumental with assisting our organization in navigating a difficult media event. The team has been organized, resourceful, and supportive. All of our providers have had individual coaching on communication and bedside interactions. The providers found these sessions insightful and relevant. The individual feedback was constructive and positive. Our Press Ganey scores have been rising steadily since we implemented their suggestions. Janiece and DTA Associates has definitely been instrumental in adopting a more comprehensive and effective approach to the patient experience in our Emergency Department. Laura Cook, MD, Medical Director, Emergency Department, El Camino Health
Laura Cook
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