Before I enter an email of a current or former client, I need to be able to tell them what they will be receiving and why. Also, I need to know what you will be sending to them to be able to do that. Also, could you verify that these emails won't be used for any other purpose?

Some of my clients require complete confidentiality and anonymity due to a high profile status... Therefore, I will not be able to post their reviews, which in turn will cause a lower ranking...

Kerry and Kecia, thank you so much for your questions and feedback! We can assure you that we will not use your clients' email addresses for any purpose other than to collect these reviews. Their privacy is important to us!
Additionally, your clients can leave their reviews anonymously to protect their identities.
We will definitely take all of your suggestions into consideration as we work to perfect this new feature.

In India many people do not understand what the coaching is all about. Review should be collected once the coach and coachee engages in coaching and thereafter the reviews can be collected.
In India people due to lack of knowledge the if we tell them they need to seek therapy or counselling they will rate your negative, or if you quote them rate which they dont expect they will rate you low. So I think kindly keep reviews for clients who enroll for coaching and want to write reviews, it shyd not be for every client who is inquiring about coaching

Hi Reshmma, that is a really great point. We hope that clients and prospective clients will review our coaches based on their professionalism and respectfulness.
We know how competitive this field is, and inviting people to submit reviews once they've sent messages or had initial consultations allows more coaches to gather positive reviews - even if they are not hired.
As you said, it's possible those who don't fully understand coaching may submit reviews based on other factors - like rates. We will always do our best to verify these and ensure your ratings truly reflect your interactions with clients.

Carolyn I truly will appreciate that.

The direct testimonials from engaged clients is easier and better than coaches copying and pasting the testimonials. Excellent move. However, for clients who did hire the coaches might be unfair for the coaches because be one of these three categories; 1) those who don’t reply to any mean of connection, emails, WhatsApps, or phone calls. 2) Those who doesn’t know about coaching and just need mentors, consultants, counselors, or trainers. And if the coaches tell them that coaching doesn’t provide these services, they think that the coaches are not capable of helping them. So they will give the coaches a very low evaluation. Those who hire another coach, their evaluation may help the coaches since they may point out some areas that the coaches need to develop/improve on.

Reviews from the Coaching Circle is a very good idea because the coaches will see themselves from other coaches windows providing them with other perspectives of coaching.

Overall, the direct reviews is an excellent move.

Fairness and Goodness goes both ways - would Noomii share the transparency of how the rating rating is calculated and by whom? I think Noomii needs to share not only the principle of the rating but inform coaches of the calculation for the coaches clarity too. This will allow coaches to review and improve the level of service through feedback (of the rating) PLUS highlight new areas of to consideration for Noomii. I appreciate the effort and recognize that it won't be perfect first time around, but we are all about moving positively forward, and supporting Noomii in its endeavour towards a Platinum Platform of standards.

Hi Ibrahim, thanks for your comment. That is a valid concern! We will definitely be doing our best to ensure that the reviews are fair and truthful, and will listen to the coach's side of the story if clients are unresponsive or have unrealistic expectations about coaching. Luckily, we have not yet seen any such reviews!

Hi Wendy, that's a great suggestion! Your Noomii rating is predominantly determined by two things - profile completeness and coaching performance.
If you complete all the elements of your profile (photo, bio, articles, etc.) you will get the bulk of the available "points".
To get the remaining points, we use a number of markers to indicate to us that you perform well as a coach. That includes collecting reviews and your performance in the referral program.

The most obvious problem with this is that it gives a preference to coaches who have been around long enough for us to collect more data. We've entertained the idea of putting a flag on newer coaches that says something like "Up and Comer" to indicate that while we don't have all the data, we have reason to believe that they will be strong performers.

Please keep in mind that we are still testing this out. Half of our visitors see the old version of the website while we collect enough data to understand how displaying the Noomii rank affects client behavior. At the end of the day, if more people don't reach out to our coaches because of the rankings, we'll get rid of it. Over time, should we keep it, we're likely to adjust the weightings of the different factors that go into the rankings as well.

I hope this helps!

Additionally anonymity needs to be considered. Some clients do not want anyone to know that they have been working with a coaching professional service.

My only concern is that the bulk of my clients are very busy, senior executives. They have already taken the time to give me a LinkedIn recommendation and I am reluctant to request this from them a second time.

I have noticed something that once installed, should improve the quality of leads being generated, and would like Noomii management to consider for future use.

Client leads generated from the Referral Program are sometimes weak. (In my first referral the client listed “grow tec business” when I contacted them they were looking for venture capital. The second referral the client listed “secure management consulting role” when contacted they “changed their mind, and would be calling a headhunter firm. All to say, rather than have a free system management should consider charging a nominal fee to clients. This would reduce uncertainties and improve the quality of the leads being generated for your coaches.

Over the last 2 years that I have been using Noomii, I’m constantly impressed with your customer service department. They continue to provide fast response times to my requests. Always on top of things…….well done Carolyn!

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could you also consider rating the lead?

Hi Eric! While we don't post any comments or information about client leads (other than what they've shared with us) for privacy reasons, we do appreciate any feedback you have. When you are referred to a client through the Referral Program, there is a button to submit your feedback to Noomii in the bottom-right corner of the client's coach request page.