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Local Matters: 5 Facts You Need to Know About Face-to-Face Coaching

June 29, 2015 by Stephan Wiedner
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local matters in-person, face-to-face coaching

Do you want to build an international clientele base? Do you want to work from the comfort of your home office with clients spanning a number of timezones? You can. It is possible and many coaches have done exactly that. But that’s not the focus of today’s blog post.

Today, I want to tell you why we can’t ignore face-to-face coaching. Clients want it and you should be prepared to give it to them. Here’s why:

1. 66% of coaching happens in-person

There are so many fans of phone coaching but guess what, according to the ICF’s 2012 Global Coaching Study, two out of three coaches work face-to-face with their clients. That’s pretty significant proof that clients want to work with their coaches in-person.

ICF global coaching study screenshot face-to-face coaching

2. Noomii referral clients prefer local coaches

For clients that are in the Noomii referral program, we are frequently referring a local coach and a non-local coach. Guess what? Our data suggests that local coaches have a 27% higher likelihood of getting hired. Local matters. Even when we explain that coaching mostly happens over the phone and that it’s better to get a good fit than someone in your neighbourhood, the local coach has an edge.

3. Search engines reinforce that local is better

Over the last few years, we’ve seen search engines evolve to provide personalized results for each and every person. In other words, if you and I type in the exact same search phrase, we are likely to get different results. Why? Because Google and the other big search engines have learned that people want that. If you google the phrase “life coaches”, the results are going to be local results. They know you live in Seattle or Toronto or wherever you’re from without you having to type “life coaches in seattle”.

4. People crave face-to-face connections

Despite the explosion of the web and the global connectivity that it has facilitated, people still crave face-to-face, in-person connections. We have attended BlogWorld, a major blogging and internet marketing conference three times and each time, some of the most successful bloggers have insisted that much of their online success is due to offline interactions.

We’ve seen the same thing with coaches. Some of the most successful coaches with international clients built their businesses through local and in-person connections (more on that in a future post).

5. Prospective clients assume coaching is done in-person

The closest thing to coaching is therapy and therapy is mostly done in-person. Also, people often hire local lawyers, dentists, personal trainers, and other service professionals. Why wouldn’t they think to hire a local coach? Oh ya, wait a minute. They do think to hire a local coach.

The bottom line is this: We should give clients what they want

If your want more clients, you could probably benefit by looking in your area. Sure, there are way more people outside of your area but those who are more likely to hire you are close by. Go for coffee with acquaintances, take neighbors out for lunch, and offer them in-person sample sessions. Build those relationships and then ask for the business (or a referral).

Think of building your business similar to sailing. If you want to go far, you need to put out a big sail and catch a lot of wind. You can sail upwind but it’s harder, especially when you just start out. So point your nose downwind and catch those local clients that are right in your neighbourhood. That will likely lead to more international clients anyway.

As I said earlier in this post, it is possible to fill your practice with international clients. We’ll share everything we know about that in a future post. Our findings might surprise you. Until then, stay tuned by subscribing to this blog. Check the “subscribe” button at the top of the right hand column of this screen (please note that you need to be registered for Noomii to subscribe). If you are browsing on a tablet or mobile device, the subscribe checkbox is below.

Comments (3)

John Belmont

John Belmont almost 10 years ago

I think this is indeed true for most forms of coaching as most coaching tends to be geared to those whose primary need is not emotional or more existential in nature. For the latter, I do see a need for options other than face to face. I have been volunteer coaching, personal development/peer support, on a site which is strictly text to text. The comment I often get is that it is a lot more comfortable for some clients to share concerns of a more emotional nature in non face to face interactions. They are less inhibited. I often receive this message from my more introverted clients. One could argue that I am enabling them to not address what may be perceived as a pathological aversion to socializing. If I sense this might be the case, I always refer them to a therapist. I simply provide an ear for those who currently feel they have no other outlet to get help moving forward in their lives. If text is the way, so be it.

I guess I just would not want to write off non face to face communication altogether. And no, I do not think that is what this article is suggesting. Just wanted to give air time to the other side, so to speak :) Thanks for posting these articles!

Shay Malone

Shay Malone almost 10 years ago

To my consternation, I find this to be absolutely true. I'd much prefer to work by phone or online for a multitude of reasons. Unfortunately, people are overwhelmingly interested in face to face. So much so, that despite telling a contact that I work by phone, she lamented that her brother lives too far away to work with me. Oh well. Give the people what they want.

Stephan Wiedner

Stephan Wiedner almost 10 years ago

@John Belmont - thank you for such a thoughtful comment. It's true, there are those who feel more comfortable in a more anonymous setting. There's always an exception to the rule.

In the text-to-text environment that you are familiar with, are people paying for the services? If so, how is it priced? Just wondering.

@Shay Malone - It's easy to want to fight it by saying things like "Really, coaching can be done by phone. Trust me, it's really valuable." But that can come across as arrogant or desperate or both. As you say, give the people what they want.

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